you have entered an upgrade key. Please confirm it with a key from the previous version

Can you guys remove the post on your end? Im doing my best to find a delete button but I just dont see it.

 

I purchased the "Parallels Desktop for Mac Pro Edition Upgrade" package and after inserting the activation key, it states " you have entered an upgraded key. Please confirm it with the key from the previous version". I used the version "Parallels Desktop for Mac Business Edition" for a few years before for more computers in business, but I don't need it anymore and I only need 1 PC for personal purposes. Can you please help me?

 

Hello, please check your private message and reply us back to assist you further abut this issue. Thanks, Parallels Team.

 

I recently purchased an upgrade (after finally moving my Mac to Big Sur, and being informed I could no longer run this version), having run a boxed version of Parallels for years. I cannot find the box with the previous key listed. Can someone reach out to me with assistance?

 

Hello, I am having the same issue, I would like to use this program but I don't want to pay twice. please advise.

 

Hello,
could you share your email address or purchase order number please?

 

Hello,
did you try it during the 14 days trial version?

 

Hey I have the same issue I bought an upgrade when I only had the free trial so I need to buy a full version of desktop 17 for Mac could I get my order refunded.

 

Hi,
please share your purchase order number please?

 

hello , i rencently purchased upgrade version, when i tried to activate i entered activation key given in email of celverbridge, but it also asked for key ofprevious version, m unable to find key for previous version ,i have tried 14days trial as well...
will u plz help me to find key of previous version so i can activate

 

Hello, after using the trial version you need to purchase a full version of license key. Kindly send your purchased reference number in private message so that we can initiate a refund and you can purchase a new full license. Thanks, Parallels Team.

 

my refrene no. is 304451816
thank u so much ,
when refund will happen?

 

Hello, we have already initiated the refund on 11/23/2021. The amount will reflect on your account with in 5-7 business days. Thanks, Parallels Team.

 

hi i also have the same issue i would like to have a refund

 

i have the same issue may i please have a refund and buy the correct key

 

Hello, I am a student and have downloaded Parallels free trial for two weeks and once my trial was over i have clicked on the "student" section and bought a one time payment Student Parallels 17 license. I am asked to enter an upgrade key which does not seem to work. I simply want to get a student parallels version and continue my studies.

Thank you.

 

Hello @Katrina1, Please DM your email address or the order reference number to process the refund. Thanks, Parallels Team.

 

hey i have the same pronle

hey i have the same problem here can u DM me please

 

Hello, we have sent you a private message. Kindly check and response.

 

Hello, I have the same problem can I please get a refund.