you have entered an upgrade key. Please confirm it with a key from the previous version

Discussion in 'Installation and Configuration' started by Igor Moreira, Jun 12, 2018.

  1. Francisco4

    Francisco4 Bit Poster

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    5
    Can you guys remove the post on your end? Im doing my best to find a delete button but I just dont see it.
     
  2. PvlV

    PvlV Bit Poster

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    I purchased the "Parallels Desktop for Mac Pro Edition Upgrade" package and after inserting the activation key, it states " you have entered an upgraded key. Please confirm it with the key from the previous version". I used the version "Parallels Desktop for Mac Business Edition" for a few years before for more computers in business, but I don't need it anymore and I only need 1 PC for personal purposes. Can you please help me?
     
  3. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

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    196
    Hello, please check your private message and reply us back to assist you further abut this issue. Thanks, Parallels Team.
     
  4. JohnB94

    JohnB94 Bit Poster

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    I recently purchased an upgrade (after finally moving my Mac to Big Sur, and being informed I could no longer run this version), having run a boxed version of Parallels for years. I cannot find the box with the previous key listed. Can someone reach out to me with assistance?
     
  5. ZacharyL4

    ZacharyL4 Bit Poster

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    Hello, I am having the same issue, I would like to use this program but I don't want to pay twice. please advise.
     
  6. Maria@Parallels

    Maria@Parallels Parallels Team

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    8,670
    Hello,
    could you share your email address or purchase order number please?
     
  7. Maria@Parallels

    Maria@Parallels Parallels Team

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    8,670
    Hello,
    did you try it during the 14 days trial version?
     
  8. ParisO

    ParisO Bit Poster

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    Hey I have the same issue I bought an upgrade when I only had the free trial so I need to buy a full version of desktop 17 for Mac could I get my order refunded.
     
  9. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Hi,
    please share your purchase order number please?
     
  10. vasundharak

    vasundharak Bit Poster

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    hello , i rencently purchased upgrade version, when i tried to activate i entered activation key given in email of celverbridge, but it also asked for key ofprevious version, m unable to find key for previous version ,i have tried 14days trial as well...
    will u plz help me to find key of previous version so i can activate
     
  11. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    196
    Hello, after using the trial version you need to purchase a full version of license key. Kindly send your purchased reference number in private message so that we can initiate a refund and you can purchase a new full license. Thanks, Parallels Team.
     
  12. vasundharak

    vasundharak Bit Poster

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    2
    my refrene no. is 304451816
    thank u so much ,
    when refund will happen?
     
  13. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    196
    Hello, we have already initiated the refund on 11/23/2021. The amount will reflect on your account with in 5-7 business days. Thanks, Parallels Team.
     
  14. Katrina1

    Katrina1

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    hi i also have the same issue i would like to have a refund
     
  15. Katrina1

    Katrina1

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    i have the same issue may i please have a refund and buy the correct key
     
  16. AmrA

    AmrA Bit Poster

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    Hello, I am a student and have downloaded Parallels free trial for two weeks and once my trial was over i have clicked on the "student" section and bought a one time payment Student Parallels 17 license. I am asked to enter an upgrade key which does not seem to work. I simply want to get a student parallels version and continue my studies.

    Thank you.
     
  17. McallenT@Parallels

    McallenT@Parallels Staff Member

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    97
    Hello @Katrina1, Please DM your email address or the order reference number to process the refund. Thanks, Parallels Team.
     

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