you have entered an upgrade key. Please confirm it with a key from the previous version

Discussion in 'Installation and Configuration' started by Igor Moreira, Jun 12, 2018.

  1. CrisE1

    CrisE1 Bit Poster

    Messages:
    1
    Hello Parallel, I have the same issue here. I bought the upgrade instead of a new license..
    This is my Reference #280193301.
     
  2. gunjup

    gunjup Bit Poster

    Messages:
    1
    Hi Parallels! I have same issue related to wrong purchase too... I want to buy new license instead buying the upgrade license
    Please refund the purchase asap :) Thank you
     
  3. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Hi, your order has been refunded.
    Please let us know wif you have any additional question
     
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Hi, it looks like your order has been already refunded, you will receive funds during the next 5-7 days.
    If you have any additional questions please let us know.
     
  5. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Hi, we've checked your email address muham***umair*******r@gmail.com and unfortunately didn't find and purchase order associated with it.
    If you still have an issue and need a refund please let us know and share your purchase order number with us.
     
  6. NayLinA1

    NayLinA1 Bit Poster

    Messages:
    3
    Hello, I have the same issue and I've bought the Upgrade version of the Parallel Desktop and it ask me "You have entered an upgrade key. Please confirm it with a key from the previous version.".
    I thought it was enough to activate my trial period. Just now I realized I needed to purchase the full license one.
    Could you refund me this purchase? I wanna purchase new full license key.
     
  7. NayLinA1

    NayLinA1 Bit Poster

    Messages:
    3
    Hello, I have the same issue and I've bought the Upgrade version of the Parallel Desktop and it ask me "You have entered an upgrade key. Please confirm it with a key from the previous version.".
    I thought it was enough to activate my trial period. Just now I realized I needed to purchase the full license one.
    Could you refund me this purchase? I wanna purchase new full license key.

    No one reply since Wednesday 14 July 2021.
     
  8. casht

    casht

    Messages:
    2
    I am having the same issue, Can i recieve some help
    ive already tried calling the suppoort number twice
     
  9. casht

    casht

    Messages:
    2
    I am having the same issue can i recieve some help, ive already tried calling the support number
     
  10. ThidaratS

    ThidaratS

    Messages:
    1
    I just realized that i purchased the wrong one(i purchased Parallels Desktop for Mac Pro Edition Upgrade) Could you refund me this purchase? I want to purchase new full license key.
    My reference is 284050482
     
  11. xcom

    xcom Bit Poster

    Messages:
    2
  12. MrK5

    MrK5 Bit Poster

    Messages:
    1
    I just have bought a update version from parallels desktop 16 as suggested in my software but when i will put the key i have received the message "you have entered an upgraded key. Please confirm it with the key from the previous version" requeste my previous key that I put and receive always the message "The product key of a previous version of Parallels Desktop has been not accepted on the license server". How can I validate it?
    284604962 here's the purchase number! Thank you for your help
     
  13. CarlosV9

    CarlosV9

    Messages:
    2
    Hello! I am having the same issue, can i have a refund so i can purchase the correct option?
     
  14. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Hi, could you provide us with your purchase order please?
     
  15. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Hello, we've initiated a refund process. You will receive funds during the next 5-7 days.
    Please accept our apologize for the delay in response.
     
  16. henrymonk

    henrymonk Bit Poster

    Messages:
    13
    good morning Maria
    I just bought a new license for parallel 17 and it said my Activision key is for the older version of parallel desktop
    what is happening to me ?? OMG
    may reference number is 288377464
     

    Attached Files:

  17. henrymonk

    henrymonk Bit Poster

    Messages:
    13
    sorry problem solved , plz disregard my post
     
  18. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Thanks a lot for sharing your results and please let us know if we can do something for you in furute.
     
  19. NayLinA1

    NayLinA1 Bit Poster

    Messages:
    3
    Hello Parallel Team, already one month already passed.
    No one contact as well as no refund. I now purchase new full license key. But my purchase of the upgrade version is wasted now.

    "My Original Post"
    Hello, I have the same issue and I've bought the Upgrade version of the Parallel Desktop and it ask me "You have entered an upgrade key. Please confirm it with a key from the previous version.".
    I thought it was enough to activate my trial period. Just now I realized I needed to purchase the full license one.
    Could you refund me this purchase? I wanna purchase new full license key.
     
  20. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Hello,
    please sorry for the delay in response and please provide us with your purchase order number.
     

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