you have entered an upgrade key. Please confirm it with a key from the previous version

Discussion in 'Installation and Configuration' started by Igor Moreira, Jun 12, 2018.

  1. jun11

    jun11 Bit Poster

    Messages:
    1
    Hello, I am having the same issue now. Please refund me.. :(
     
  2. DavidC89

    DavidC89 Bit Poster

    Messages:
    1
    Hi, I'm having the same issue. Mistakenly purchased an upgrade key when trying to just buy a one-time full Home license. Would I be able to get a refund?
     
  3. ChristianF12

    ChristianF12

    Messages:
    1
    Hi, I have a problem look like I bought and upgrade version of parallel but when I went I provided he key that I bought it's asking me for the key of old version, but what I have is a trial version. So how can I be refunded so I can change my option? This is my Reference #273746617: Your Parallels Desktop for Mac Pro Edition Upgrade (1 Year) order
    I hope someone can help me
    Thanks in advance
     
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,990
    Hi, please provide us with the purchase order number.
     
  5. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,990
    Hi, your order has been refunded.
    You will receive funds during the next 5-7 days. If you have any additional questions please let us know.
     
  6. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,990
    Hi, please reply us back with your purchase order number.
     
  7. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,990
    Hi, could you provide us (via the private message) with your license keys please?
     
  8. RennerS1

    RennerS1 Bit Poster

    Messages:
    3
    I am having the same issue I can't get pass the activation screen... please help. Thank you
     
  9. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,990
    Hello, your Parallels Desktop license key has been blacklisted because of refund.
    Do you have new Parallels Desktop license?
     
  10. RennerS1

    RennerS1 Bit Poster

    Messages:
    3
    Hi Maria, I was refunded because I wasn't able to activate the licence , the person who I emailed explained already everything , I'll get a new licence, as soon as the refund reaches my bank account. Thanks for your answering anyway.
     
    Maria@Parallels likes this.
  11. sabinJ

    sabinJ Bit Poster

    Messages:
    4
    good evening, I have the same problem, the desktop version 16 is not activated with the activation key, I probably didn't order what I need, please refund me, I'll leave you the order summary
    thank you
     
  12. sabinJ

    sabinJ Bit Poster

    Messages:
    4
    276662884
     
  13. sabinJ

    sabinJ Bit Poster

    Messages:
    4
    I can't find the old activation key, I have a trial before the update
    how to proceed
     
  14. EnriqueA3

    EnriqueA3

    Messages:
    1
    Hey, I need a refund for my upgrade key too. I used the trial version and tried to upgrade it and was redirected by the Parallels app to buy the upgrade key at a reduced price. Turns out that now I don't have the key for the free trial version and Can't use the upgrade key to activate it on top of the trial. I request a refund. I can't find good customer service to call or text immediately and I am dissatisfied.
     
  15. sabinJ

    sabinJ Bit Poster

    Messages:
    4
    hello, no answer for me too? I have been writing for 7 days! I really need a license to be able to work
     
  16. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,990
    Hello, please sorry for the delay in response.
    Your order 276662884 has been refunded and you will receive funds during the next 5-7 days.
     
  17. Walt2

    Walt2 Bit Poster

    Messages:
    7
    I recently bought a one time subscription only to activate it to find out it is not what I intended to buy. It says - You have entered an upgrade key. Please confirm it with a key from the previous version. Please, is the key from the previous version free, if yes, how do I get this key? Thanks
     
  18. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,990
    Hi, did you use Parallels Desktop before?
    If not you need to purchase and activate full version of Parallels Desktop.
    In this case we can provide you with a refund for the wrong product order.
     
  19. SOSTheDeveloper

    SOSTheDeveloper

    Messages:
    1
    Hello I kind of have a similar issue. I bought the upgrade instead of a new license
     

Share This Page