you have entered an upgrade key. Please confirm it with a key from the previous version

Discussion in 'Installation and Configuration' started by Igor Moreira, Jun 12, 2018.

  1. CamrynS

    CamrynS Bit Poster

    Messages:
    2
    I just bought the $49.99 thing and I downloaded parallel but it isn't working. Says I need a previous key to activate it but I don't have one. I would like a refund.
     
  2. CamrynS

    CamrynS Bit Poster

    Messages:
    2
    Hi I'm having the same issue. I don't have a previous key and already bought the $49.99 Parallels desktop 16 for Mac upgrade. Can you help me and refund it please? thank you. My reference number: 259216739
     
  3. FrancoisJ1

    FrancoisJ1

    Messages:
    1
    Hi
    I use parallels before I upgrade IOS to Big Sur. I already bought the Parallels desktop 16 for Mac upgrade (reference number : 251551229) and I don't find the previous key. Is It possible that Parallels was included when I purchased my Mac (IMac late 2015) ?
     
  4. mariogumez

    mariogumez Bit Poster

    Messages:
    4
    I have encountered exactly the same problem and I really do not know what to do.
    If anyone knows please help
     
  5. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,689
    We have initiated a refund for the upgrade purchase. You can buy a full license and use.
     
  6. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,689
    Your previous key is registered with the email "fj***@didclim.fr". If it is not your email address and you have any different email, send your details in a private message.
     
  7. AlanV2

    AlanV2

    Messages:
    1
    same issue how to ask for a refund?
     
  8. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,844
    Hello, could you provide us with your purchase order number please?
     
  9. AlexO4

    AlexO4 Bit Poster

    Messages:
    2
    I am having the same issue. Can i please get a refund by chance? i want to get the official license.
     
  10. AlexO4

    AlexO4 Bit Poster

    Messages:
    2
    I am having the same issue with the activation key, can I please get a refund. i wanted the full license version. This wasn't specified when I made the purchase.
     
  11. DipeshB

    DipeshB

    Messages:
    1
    I am having the same issue. I bought the upgrade instead of the full version. Can i request for a refund please?
     
  12. JuwonS

    JuwonS Bit Poster

    Messages:
    1
    Hello, I am having the same issue. Please refund me.
     
  13. Manny1

    Manny1 Bit Poster

    Messages:
    2
    I am also having the same issue. Please refund me
     
  14. Manny1

    Manny1 Bit Poster

    Messages:
    2
    reference number #263321348
     
  15. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,844
    Hi, please sorry for the delay in response. Your order has been refunded, please let us know if you have any additional questions.
     
  16. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,844
    Hey, we are sorry for the delay in response. Your order has been refunded. If you have any additional questions please let us know.
     
  17. Kedarzyn

    Kedarzyn Bit Poster

    Messages:
    4
    Hey I have the issue, please refund me. I need a normal licence
     
  18. Kedarzyn

    Kedarzyn Bit Poster

    Messages:
    4
    hey I also have the same issue, please refund me, I need a normal licence.
     
  19. Kedarzyn

    Kedarzyn Bit Poster

    Messages:
    4
    I also Have the same issue, please refund me, I need a normal license
     
  20. Kedarzyn

    Kedarzyn Bit Poster

    Messages:
    4
    Hey, I also have the same issue, please refund me, I need a normal license
     

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