you have entered an upgrade key. Please confirm it with a key from the previous version

Discussion in 'Installation and Configuration' started by Igor Moreira, Jun 12, 2018.

  1. AlfredP3

    AlfredP3 Bit Poster

    Messages:
    1
    Hi i have today purchase a Update Key, but i can´t find my old Key.
    Please refund my Order Referenz-Nr. 247575758. I will be purchased a newer full Version.
    Thank you.
     
  2. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,687
    We can see your order was refunded already. Feel free to reach out to us if you have any questions.
     
  3. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,687
    We have initiated a refund for the upgrade purchase. Let us know if you have any questions.
     
  4. MustafaD2

    MustafaD2 Bit Poster

    Messages:
    1
    Hello, I am having the same issue I can't get pass the activation screen thank you
     
  5. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,687
    We can see that you have purchased an upgrade without a previous key and now you have got a refund for the upgrade. Purchase a full key and activate Parallels Desktop.
     
  6. AndreaG12

    AndreaG12 Bit Poster

    Messages:
    1
    Hi!
    I have today purchase a Update Key, but i can´t find my old Key.
    Please refund my Order Referenz-Nr. 250070748.
    I need the existing VM asap, if I purchase a new full license could you refund for the upgrade?
    Thank you.
     
  7. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,802
    Hi, we would like to inform you that your order has been refunded.
    You will receive funds during the next 5-7 days.
    Please let us know if you have any additional questions.
     
  8. Derrick4

    Derrick4 Bit Poster

    Messages:
    1
    Im having the same issue. Can you please refund my purchase of the upgrade and I will download a new license and update parallels to the latest version.
    Thank You,
    Derrick
     
  9. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,687
    We have initiated a refund for the upgrade purchased. You can use the full license and activate Parallels Desktop.
     
  10. Logan3

    Logan3

    Messages:
    2
    Hello! I just purchased the Parallel Desktop Student Edition and I cannot find my old key. I would like a refund for the purchase, please. Thank you.
     
  11. Logan3

    Logan3

    Messages:
    2
    Or hopefully a way to recover my previous key because I still want to use Parallel desktop to open EXE files, but if a refund is the best way then I'm ok with that.
     
  12. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,802
    Hi, we've found in your Parallels Account log***obinson****@gmail.com only 1 license key.
    Did you you another email for previous Parallels Desktop purchase?
     
  13. RonG10

    RonG10 Bit Poster

    Messages:
    3
    hello. I am having same issue. Can you please refund me my upgrade purchase, and I will purchase full version.
     
  14. RonG10

    RonG10 Bit Poster

    Messages:
    3
    hello - I am having same issue - IT will not accept my upgrade key. Please refund me and I will purchase full version.
     
  15. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,802
    Hi, could you provide us with your purchase order number please?
     
  16. RonG10

    RonG10 Bit Poster

    Messages:
    3
    252475247
     
  17. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,802
    Thank you for your reply.
    We've initiated a refund proceed. You will receive funds during the next 5-7 says.
    Please let us know if you have any additional questions.
     
  18. JacobC7

    JacobC7 Bit Poster

    Messages:
    2
    HI PLEASE RESPOND! I am having a very similar issue. I had a 30 day free trail and clicked the buy button when the trial ran out. I accidentally bought the Parallels Desktop 16 for Mac Upgrade. I do not have any key from a previous version to allow me to activate Parallels. Can you please help me return and refund my purchase?
     
  19. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,802
    Hi, could you provide us with your purchase order number please?
     
  20. JacobC7

    JacobC7 Bit Poster

    Messages:
    2
    Here is the reference number: 258396418. Is the reference number the same as the purchase order number?
     

Share This Page