you have entered an upgrade key. Please confirm it with a key from the previous version

Discussion in 'Installation and Configuration' started by Igor Moreira, Jun 12, 2018.

  1. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,678
    We have initiated a refund for the upgrade purchase. Please purchase a full license and use it.
     
  2. PatrickL16

    PatrickL16 Bit Poster

    Messages:
    7
    Hi, I can't activate my Parallels Desktop 9 Version.
    I entered both the correct key for the upgrade version of Parallels Desktop 9 as well as the correct key for Parallels Desktop 6. It is not working. This key cant be used with this version of Parallels Desktop. I downloaded the installation file with the arrow next to the key in my account. So the installer should not be the problem. Could you please fix this?
     
  3. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,759
    Hello, could you provide us with the screenshot of the issue please?
    Did you get any specific error/warning message?
     
  4. PatrickL16

    PatrickL16 Bit Poster

    Messages:
    7
    Sure, if you let me know how to post a picture here I'll do it. The Message is "
    Dieser Schlüssel kann mit dieser Version von Parallels Desktop Build 9.0.24251 nicht benutzt werden.Informationen finden Sie hier."
     
  5. 蔡秉樺

    蔡秉樺 Bit Poster

    Messages:
    1
    Hello, I have the same issue that I couldn't activate my Desktop 16 version even if I had type in the license of Desktop 7[​IMG]
    My purchase order number is 248218477 thank you!
     
  6. Sun7

    Sun7 Bit Poster

    Messages:
    2
    Hi, I have the same issue that I couldn't activate my Desktop 15 version or Desktop 16 version and below message is displayed after type in the license of Desktop 12.
    error message:
    旧激活密钥尚未被许可证服务器接受。
     
  7. PatrickL16

    PatrickL16 Bit Poster

    Messages:
    7
    I feel sorry for you. I'm trying to get my parallels working for more then 8 weeks now but the issue has not yet been solved. I was thinking about buying the new version but since the support is that poor here I think I'll give VMware Fusion a try which is also free at the same time.
     
  8. Yibo

    Yibo Bit Poster

    Messages:
    5
    Hi I have the key for PD15 and an upgrade key for 16 but it says my old key not approved by the server? I can't activate now,.
     
  9. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,759
    Hi, could you please provide us with your key via the private message?
     

Share This Page