you have entered an upgrade key. Please confirm it with a key from the previous version

DetlefS4 said:
Hi i have today purchase a Update Key, but i can´t find my old Key.
Please refund my Order Referenz-Nr. 247499148. I will be purchased a newer full Version.
Thank you.
Click to expand...
We can see your order was refunded already. Feel free to reach out to us if you have any questions.
 
AlfredP3 said:
Hi i have today purchase a Update Key, but i can´t find my old Key.
Please refund my Order Referenz-Nr. 247575758. I will be purchased a newer full Version.
Thank you.
Click to expand...
We have initiated a refund for the upgrade purchase. Let us know if you have any questions.
 
MustafaD2 said:
Hello, I am having the same issue I can't get pass the activation screen thank you
Click to expand...
We can see that you have purchased an upgrade without a previous key and now you have got a refund for the upgrade. Purchase a full key and activate Parallels Desktop.
 
Hi!
I have today purchase a Update Key, but i can´t find my old Key.
Please refund my Order Referenz-Nr. 250070748.
I need the existing VM asap, if I purchase a new full license could you refund for the upgrade?
Thank you.
 
AndreaG12 said:
Hi!
I have today purchase a Update Key, but i can´t find my old Key.
Please refund my Order Referenz-Nr. 250070748.
I need the existing VM asap, if I purchase a new full license could you refund for the upgrade?
Thank you.
Click to expand...
Hi, we would like to inform you that your order has been refunded.
You will receive funds during the next 5-7 days.
Please let us know if you have any additional questions.
 
Im having the same issue. Can you please refund my purchase of the upgrade and I will download a new license and update parallels to the latest version.
Thank You,
Derrick
 
Derrick4 said:
Im having the same issue. Can you please refund my purchase of the upgrade and I will download a new license and update parallels to the latest version.
Thank You,
Derrick
Click to expand...
We have initiated a refund for the upgrade purchased. You can use the full license and activate Parallels Desktop.
 
Hello! I just purchased the Parallel Desktop Student Edition and I cannot find my old key. I would like a refund for the purchase, please. Thank you.
 
Or hopefully a way to recover my previous key because I still want to use Parallel desktop to open EXE files, but if a refund is the best way then I'm ok with that.
 
hello - I am having same issue - IT will not accept my upgrade key. Please refund me and I will purchase full version.
 
Arun@Parallels said:
Hi @Igor Moreira , you have contacted us through Facebook and we have resolved your issue. Please reach us if you need any further assistance.
Click to expand...
HI PLEASE RESPOND! I am having a very similar issue. I had a 30 day free trail and clicked the buy button when the trial ran out. I accidentally bought the Parallels Desktop 16 for Mac Upgrade. I do not have any key from a previous version to allow me to activate Parallels. Can you please help me return and refund my purchase?
 
JacobC7 said:
HI PLEASE RESPOND! I am having a very similar issue. I had a 30 day free trail and clicked the buy button when the trial ran out. I accidentally bought the Parallels Desktop 16 for Mac Upgrade. I do not have any key from a previous version to allow me to activate Parallels. Can you please help me return and refund my purchase?
Click to expand...
Hi, could you provide us with your purchase order number please?
 
I just bought the $49.99 thing and I downloaded parallel but it isn't working. Says I need a previous key to activate it but I don't have one. I would like a refund.
 
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