you have entered an upgrade key. Please confirm it with a key from the previous version

Discussion in 'Installation and Configuration' started by Igor Moreira, Jun 12, 2018.

  1. ThomasC20

    ThomasC20

    Messages:
    1
    he same issue.
    Should I ask for a refund and then buy a new license. I would be glad to if this can resolve my problem.
    I hate to add to this but I have the same issue.
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,245
    Hey, could you provide us with your purchase order number?
     
  3. RamakrishnaD

    RamakrishnaD

    Messages:
    1
    Hi, I got a key while buying mac and was using parallels using it till now. Today I bought the upgrade key using the upgrade to 15 on my machine. I see that during activation I am being asked for old key, when entered which is being not accepted. I am stuck, Can you pls help
     
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,245
    Hello, could you please share your keys with us via the PM?
     
  5. tracym3

    tracym3 Bit Poster

    Messages:
    1
    Same problem. I purchased an upgrade license, but it is giving me "The previous activation key has not been accepted by the license server."
     
  6. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,245
    Hi, please try again. We've made some changes.
     
  7. Ryan31

    Ryan31 Bit Poster

    Messages:
    3
    Hi I have just bought a parallel desktop 16 for Mac but when I enter the product key, it says "You have entered an upgrade key. please confirm it with a key from the previous version".
    please find a solution or refund me
     
  8. Ryan31

    Ryan31 Bit Poster

    Messages:
    3
    Hi I have just bought a parallel desktop 16 for Mac but when I enter the product key, it says "You have entered an upgrade key. please confirm it with a key from the previous version".
    please find a solution or refund me so that I can buy a full license
    thank you
     
  9. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,245
    Hi, do you have any previous Parallels Desktop key?
    If no, please provide us with your purchase order number to initiate a refund.
     
  10. Ryan31

    Ryan31 Bit Poster

    Messages:
    3
    Hi thank you for your reply,
    I do not have any previous parallel desktop key, here my purchase order number for the refund: 234850942.
    thank you
     
  11. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,245
    Hi, your order has been refunded. You will receive funds during the next 5-7 days.
    Please let us know if you have any additional questions.
     
  12. JINGZ1

    JINGZ1 Bit Poster

    Messages:
    4
    Hi, I met the same problem. and would you mind tell me where I can find my order number?
     
  13. JINGZ1

    JINGZ1 Bit Poster

    Messages:
    4
    I can find these two numbers:
    206731695
    AKD-73675993973
    This is my Edition 15 upgrade key.
    I can not find my Edition 13 key.
     
  14. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,245
    Hello, just found your Parallels Desktop 13 key.
    Please check your private message in order to get it.
     
  15. carliahb1

    carliahb1 Bit Poster

    Messages:
    1
    hello im having the same problem if I can find a way to get my previous key that would be get but if not I can get a refund
     
  16. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,245
    Hello, we've checked your account carl****@yahoo.com and didn't find any previous license.
    Did you use different email?
     
  17. PeterJ18

    PeterJ18 Bit Poster

    Messages:
    71
    have u been refunded?
     
  18. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,245
    Hi, in order to get a refund please provide us with your purchase order. We will check it for you.
     
  19. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,245
    Hi, do you need a refund?
     
  20. akashj1

    akashj1 Bit Poster

    Messages:
    2
    Getting the same error displayed on my screen. Trying to upgrade from a free version to a student (pro) version on my Mac. My free version expires today and I thought a license yesterday. Can someone help me?
     

Share This Page