you have entered an upgrade key. Please confirm it with a key from the previous version

Hi I'm having the same issue. I don't have a previous key and already bought the $49.99 Parallels desktop 16 for Mac upgrade. Can you help me and refund it please? thank you. My reference number: 259216739

 

Hi
I use parallels before I upgrade IOS to Big Sur. I already bought the Parallels desktop 16 for Mac upgrade (reference number : 251551229) and I don't find the previous key. Is It possible that Parallels was included when I purchased my Mac (IMac late 2015) ?

 

I have encountered exactly the same problem and I really do not know what to do.
If anyone knows please help

 

We have initiated a refund for the upgrade purchase. You can buy a full license and use.

 

Your previous key is registered with the email "fj***@didclim.fr". If it is not your email address and you have any different email, send your details in a private message.

 

same issue how to ask for a refund?

 

Hello, could you provide us with your purchase order number please?

 

I am having the same issue. Can i please get a refund by chance? i want to get the official license.

 

I am having the same issue with the activation key, can I please get a refund. i wanted the full license version. This wasn't specified when I made the purchase.

 

I am having the same issue. I bought the upgrade instead of the full version. Can i request for a refund please?

 

Hello, I am having the same issue. Please refund me.

 

I am also having the same issue. Please refund me

 

reference number #263321348

 

Hi, please sorry for the delay in response. Your order has been refunded, please let us know if you have any additional questions.

 

Hey, we are sorry for the delay in response. Your order has been refunded. If you have any additional questions please let us know.

 

Hey I have the issue, please refund me. I need a normal licence

 

hey I also have the same issue, please refund me, I need a normal licence.

 

I also Have the same issue, please refund me, I need a normal license

 

Hey, I also have the same issue, please refund me, I need a normal license

 

We have initiated a refund for the upgrade purchase. Please purchase a full license and use it.