how to deactivate my Parallel Desktop license key and transfer to my new Mac

Discussion in 'Licensing and Activation' started by FabCafeT, Jan 17, 2017.

  1. Bhargava

    Bhargava Bit poster

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    343
    Hello, please refer to and follow the steps to move Parallels Desktop to a new Mac. Thanks.
     
  2. Cassandra1

    Cassandra1 Bit poster

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    Hi Bhargava, the other computer has been reformatted, which I don't have access to the old files referred to your steps.
    Can you help me with the next option?

    Thanks,
    C.
     
  3. AlvaroC7

    AlvaroC7 Bit poster

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    well this seems to be an issue that has been brought up for more than two years and here is another user requesting to please reset my serial as Im trying to transfer parallels to a new Mac install. the serial activation is nonexistent in the account website and there is no option to deactivate from the app.

    this needs to be addressed specially after so many people with the same issue. are you trying to force us to buy new licenses?
     
  4. AlvaroC7

    AlvaroC7 Bit poster

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    well this seems to be an issue that has been brought up for more than two years and here is another user requesting to please reset my serial as Im trying to transfer parallels to a new Mac install. the serial activation is nonexistent in the account website and there is no option to deactivate from the app.
    this needs to be addressed specially after so many people with the same issue. are you trying to force us to buy new licenses?
     
  5. AlvaroC7

    AlvaroC7 Bit poster

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    Hi
    I need to register my new mac machine, but I doesn't work.
    when I try to register, error message says license is limited.
    I can't sign out in my old computer.
    could you deactivate my old one, and help me to register my new one?
     
  6. chrisa30

    chrisa30

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    hello,
    i recently replaced my old macs to new ones. i have three licenses that i cannot now use (one is a subscription). can you help me deactivate all my licenses. unfortunately, i traded in all three of my old macs so i no longer have access to the machines.

    prompt assistance is very much appreciated. i spent the weekend trying to figure this out. i wished there was a more efficient way of deactivating.
     
  7. Avinash Bundhoo

    Avinash Bundhoo Staff Member

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    643
    Hello,

    Thank you for reaching out.

    Please note that we have deactivated the 3 licenses from the machines.
    You can have more information on how to move your license to a new machine on the link https://kb.parallels.com/123461

    Thanks
     
  8. SergeyK17

    SergeyK17 Bit poster

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    Dear parallels team,
    Could you please deactivate the license on my old mac m1. it is dead already, uninstall is impossible.
    Thank you
     
  9. Avinash Bundhoo

    Avinash Bundhoo Staff Member

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    643
    Hello @SergeyK17

    We have deactivated the Parallels Desktop 17 license from the machine with macOS 14.6.1(23G93).

    To uninstall Parallels Desktop:
    1. Close any virtual machines currently running in Parallels Desktop.
    2. Right-click the Parallels Desktop icon in the Dock and select Quit.
    3. Open Finder and go to the Applications folder.
    4. Locate the Parallels Desktop app.
    5. Drag the Parallels Desktop icon to the Trash or right-click and select Move to Trash.
    Thanks
     
  10. AlperO

    AlperO Bit poster

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    Hello.
    My old mac got broken and Apple sent me a new mac and I want to move my licence key to my new mac.
    Can you please sign out of my account as suggested?
     
  11. SergeyK17

    SergeyK17 Bit poster

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    Thanks!
     
  12. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    643
    Hello,

    We have deactivated your license from the machine with macOS 14.2(23C64)

    Thanks
     
  13. JoaoM6

    JoaoM6 Bit poster

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    Could you please deactivate the license on my old Mac? I tried a lot to remove but nothing works
     
  14. rich10

    rich10

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    hello,
    I have the same problem as Alpero above. My old Mac is has a damaged screen and so is inaccessible
    Ive downloaded the trial version on my new one and wish to transfer my license
    Can you please help with this

    many thanks

    Richard
     
  15. juand8

    juand8 Bit poster

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    1
    My compute got wat and in not functional any more. How can I deactivate my license so I can use it in my new MAC?
     
  16. AlperO

    AlperO Bit poster

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    Hello can you help me please !
     
  17. Pete15

    Pete15 Bit poster

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    Hi, I've reached my activation limit on my PD18 and need to reset it because of my new Mac. Would appreciate it if support can help me out.thx
     
  18. GeoffS4

    GeoffS4 Bit poster

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    I only need one license key now. How do I remove a license key before renewing?
     
  19. CoryE1

    CoryE1 Bit poster

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    Hi, my mac suddenly quit, can my 18 standard license be reset to work on a new mac? If not will and upgrade license moving from 18 to 20 standard license work or is a new full purchase required? thank you.
     
  20. EvelineF

    EvelineF Junior Member

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    11
    Joining the long list of people with inaccessible keys.
    I have a sub with 2 keys, transferred from a Mojave machine to an M4. The primary key on my old machine is inaccessible as is that Mac, the 2nd key belongs to another Mac that is using and working with Parallels. Please deactivate both keys and we'll sort them out.
     

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