purchased wrong version (upgrade not full)

Discussion in 'Licensing and Activation' started by JenniferS3, Sep 13, 2017.

Page 8 of 8
  1. ChuckP2

    ChuckP2

    Messages:
    1
    I also purchase an upgrade and found out that I should have purchase a full version. I would like to request a refund. Thank you.
     
    ChuckP2, Oct 11, 2023
    #141
  2. AnttiM

    AnttiM

    Messages:
    1
    Hi! I also accidentally tried to purchase an upgrade. I intend to start the pro subsciption so I would like to request a refund for the upgrade. Thanks in advance!
     
    AnttiM, Jun 29, 2024
    #142
  3. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    858
    Hello Antti,

    Thank you for reaching out

    As per your request, the refund for the Parallels Desktop for Mac Pro Edition Upgrade (1 Year) has been initiated for your order. Funds will be credited back within 5-7 business days.

    License key Parallels Desktop for Mac Pro Edition Upgrade (1 Year) will be deactivated shortly.

    To purchase a full license, please go to the link https://www.parallels.com/products/desktop/buy/?full and select the Edition you need.

    Thank you and have a nice week!
     
    Avinash Bundhoo, Jun 30, 2024
    #143
  4. BrandonP7

    BrandonP7 Bit poster

    Messages:
    1
    I accidentally purchased the upgrade instead of the actual product. I would like to request a refund so I can buy the correct version.
     
    BrandonP7, Aug 4, 2024
    #144
  5. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    858
    Hello,
    Thank you for reaching out.
    Your purchase for the Parallels Desktop upgrade has already been refunded.
    Thanks
     
    Avinash Bundhoo, Aug 7, 2024
    #145
  6. TommyC7

    TommyC7

    Messages:
    1
    Hi there! I accidentally purchased the upgrade instead of the normal version. May I have a refund so I can buy the correct version?
     
    TommyC7, Aug 12, 2024
    #146
  7. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    570
    Hello Tommy,

    Please be informed that a refund request for the purchase has been submitted for processing.
    Furthermore, kindly note that it can take five to seven business days for refunds to show up on your account.
     
    Adeboye Adeotan, Aug 13, 2024
    #147
  8. H4ven_444k

    H4ven_444k Bit poster

    Messages:
    3
    Hi! I have the 12 Month subscription started on 8/15/2023, and due to financial concerns I wish to get the subscription cancelled before I get billed. Please assist.
     
    H4ven_444k, Aug 14, 2024
    #148
  9. FedericoC4

    FedericoC4 Bit poster

    Messages:
    2
    Hello. I bought the upgrade version instead of the full one.. Can I get a refund?

    Thanks!
     
    FedericoC4, Feb 19, 2025
    #149
  10. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    570
    Hi,

    Please share the transaction ID for the purchase you made.
     
    Adeboye Adeotan, Feb 20, 2025
    #150
  11. FedericoC4

    FedericoC4 Bit poster

    Messages:
    2

    Here is the purchase reference number:
    494466717

    Thanks.
     
    FedericoC4, Feb 20, 2025
    #151
  12. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    858
    Hello,
    Please note that the refund has already been processed. Funds will be credited back within 5-7 business days.
    To purchase a full license, please go to the link https://www.parallels.com/products/desktop/buy/?full and select the Edition you need.
    Thanks
     
    Avinash Bundhoo, Feb 20, 2025
    #152
  13. TosinO

    TosinO Bit poster

    Messages:
    1
    Hi, I also just bought an upgrade instead of the pro subscription
    Here is the purchase reference number:
    540396847
    Many thanks
     
    TosinO, May 7, 2026
    #153
  14. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    543
    Hello,
    Please note that the refund has already been processed. Funds will be credited back within 5-7 business days.
    To purchase a full license, please go to the link https://www.parallels.com/products/desktop/buy/?full and select the Edition you need.
    Thanks
     
    Trishna Oobeyram, May 7, 2026
    #154
  15. TaahqC

    TaahqC

    Messages:
    1
    Hi I have the same issue bought an upgrade instead of full version. Can you help me get refund so I can buy the full version. Thanks
     
    TaahqC, Jun 13, 2026 at 12:38 AM
    #155
  16. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    858
    Hello,
    Thank you for reaching out.
    In order to obtain a refund, kindly follow the steps below to create a support ticket:
    1. Sign in to your Parallels account using the link: https://my.parallels.com/login .
    Make sure your Parallels Desktop license is registered.
    2. Go to the Support page. ( https://my.parallels.com/support/ )
    3. Select your product and the category of your question.
    Enter a short issue description or key words into the search box.
    4. If you don't find the solution you are looking for, click "Request Support" and proceed to the Support contact options.
    Note: Parallels Desktop support is only provided in English.
    Thank you.
     
    Avinash Bundhoo, Jun 18, 2026 at 12:35 AM
    #156
Page 8 of 8

Share This Page