purchased wrong version (upgrade not full)

I also purchase an upgrade and found out that I should have purchase a full version. I would like to request a refund. Thank you.
 
Hi! I also accidentally tried to purchase an upgrade. I intend to start the pro subsciption so I would like to request a refund for the upgrade. Thanks in advance!
 
AnttiM said:
Hi! I also accidentally tried to purchase an upgrade. I intend to start the pro subsciption so I would like to request a refund for the upgrade. Thanks in advance!
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Hello Antti,

Thank you for reaching out

As per your request, the refund for the Parallels Desktop for Mac Pro Edition Upgrade (1 Year) has been initiated for your order. Funds will be credited back within 5-7 business days.

License key Parallels Desktop for Mac Pro Edition Upgrade (1 Year) will be deactivated shortly.

To purchase a full license, please go to the link https://www.parallels.com/products/desktop/buy/?full and select the Edition you need.

Thank you and have a nice week!
 
I accidentally purchased the upgrade instead of the actual product. I would like to request a refund so I can buy the correct version.
 
Hi there! I accidentally purchased the upgrade instead of the normal version. May I have a refund so I can buy the correct version?
 
TommyC7 said:
Hi there! I accidentally purchased the upgrade instead of the normal version. May I have a refund so I can buy the correct version?
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Hello Tommy,

Please be informed that a refund request for the purchase has been submitted for processing.
Furthermore, kindly note that it can take five to seven business days for refunds to show up on your account.
 
Hi! I have the 12 Month subscription started on 8/15/2023, and due to financial concerns I wish to get the subscription cancelled before I get billed. Please assist.
 
Hi, I also just bought an upgrade instead of the pro subscription
Here is the purchase reference number:
540396847
Many thanks
 
TaahqC said:
Hi I have the same issue bought an upgrade instead of full version. Can you help me get refund so I can buy the full version. Thanks
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Hello,
Thank you for reaching out.
In order to obtain a refund, kindly follow the steps below to create a support ticket:
1. Sign in to your Parallels account using the link: https://my.parallels.com/login .
Make sure your Parallels Desktop license is registered.
2. Go to the Support page. ( https://my.parallels.com/support/ )
3. Select your product and the category of your question.
Enter a short issue description or key words into the search box.
4. If you don't find the solution you are looking for, click "Request Support" and proceed to the Support contact options.
Note: Parallels Desktop support is only provided in English.
Thank you.
 
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