how to deactivate my Parallel Desktop license key and transfer to my new Mac

Discussion in 'Installation and Configuration' started by FabCafeT, Jan 17, 2017.

  1. TimL11

    TimL11 Bit Poster

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    2
    Hello. I have the same problem with several previous Mac's. Because Hardware of my previous Macs has been replaced and one died i am unable to delete it anymore. Can you please deactivate my old Macs? Thanks!
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

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    4,459
    Hey, your Parallels Desktop 9 key has been deactivated, please check the issue and let us know if it's not that case.
     
  3. TimL11

    TimL11 Bit Poster

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    2
    Hello Maria. I am sorry. But it's about my Parallels Desktop 12 Key for Mac, not the old 9 key. Can you please deactivate that. Thank you.
     
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,459
    Thank for clarifying, changed settings of your Parallels Desktop 12, please activate and check.
     
  5. RichardS33

    RichardS33 Bit Poster

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    1
    Hello - I am trying to deactivate my Parallels license in order to activate on a new machine, but nothing is working. Please advise. Thank you.
     
  6. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,459
    Hi, we've changed your Parallels Desktop 11 key's settings, please try to transfer your key once again.
     
  7. Jose10

    Jose10 Bit Poster

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    4
    Can you deactivate my Parallels Desktop 11. I sold my MacBook Pro, and I can't close the session. I have tried to activate on new iMac, but is not working. Too many activations.
     
  8. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,459
    Your license has been deactivated, please check the issue.
     
  9. JasonK14

    JasonK14 Bit Poster

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    3
    Can you deactivate my Parallels Desktop 10 for Mac? I got a new computer and can't get it working on the new one
     
  10. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,459
    Hi, your key has been reset, please check the activation issue.
     
  11. JasonK14

    JasonK14 Bit Poster

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    3
    thanks, but I'm getting this error now: "The operation failed due to a connection problem. Please try again later or contact the Parallels support team for assistance." I have full access to the internet and have emailed the activatepd@parallels.com email with my Activation ID but keep getting "Undeliverable: Activation ID" bounce responses
     
  12. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,459
    You can try to reboot your Mac and check, or try to perform steps from this KB article.
     
  13. JasonK14

    JasonK14 Bit Poster

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    3
    Rebooted, and tried the steps in the KB article a few times all the way thru to no avail, even tried the phone hotspot, getting same connection problem error
     
  14. DavidC64

    DavidC64 Bit Poster

    Messages:
    1
    Ihave the same problem, no notice alowing me to deactivate my account on my broken macbook pro and activate it on my imac that i hvae transfered it to. Can anyone help?
     
  15. SaravananR@Parallels

    SaravananR@Parallels Staff Member

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    56
    Hi DavidC64, thank you for reaching out! We have sent you a private message. Please reply us there to check and help you better. Thanks, Saravanan.
     
  16. OliverO2

    OliverO2 Bit Poster

    Messages:
    1
    Hello, could you reset my Parallels Desktop 15 for Mac? Got a new machine and can't get it to activate.
     
  17. SaravananR@Parallels

    SaravananR@Parallels Staff Member

    Messages:
    56
    Hi OliverO2, thank you for reaching out! We have sent you a private message. Please reply us there to check and help you better. Thanks, Saravanan.
     
  18. SaravananR@Parallels

    SaravananR@Parallels Staff Member

    Messages:
    56
    We have made the necessary changes. Please try activating it now that will resolve it!
     
  19. SaravananR@Parallels

    SaravananR@Parallels Staff Member

    Messages:
    56
    You are welcome. Please reach us back anytime if you want any help in the future.
     
  20. AlexanderB13

    AlexanderB13 Bit Poster

    Messages:
    1
    I got the same problem, cannot activate it on new mac. I already logged out on old machine, removed the whole app, rebooted... nothing keeps saying cannot activate and license limit reached.
     

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