how to deactivate my Parallel Desktop license key and transfer to my new Mac

Discussion in 'Installation and Configuration' started by FabCafeT, Jan 17, 2017.

  1. SaravananR@Parallels

    SaravananR@Parallels Staff Member

    Messages:
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    Hi CGarol, thank you for reaching out! We have sent a private message. Please reply back to check and help you better. Thanks, Saravanan.
     
  2. SaravananR@Parallels

    SaravananR@Parallels Staff Member

    Messages:
    60
    Hi MartinP6, thank you for reaching out! We have sent a private message. Please reply back to check and help you better. Thanks, Saravanan.
     
  3. DavidL43

    DavidL43 Bit Poster

    Messages:
    1
    Hi,
    I have the exact same problem as MartinP6. Can you help? Thanks!
     
  4. SaravananR@Parallels

    SaravananR@Parallels Staff Member

    Messages:
    60
    We have made the necessary changes. Please try activating it now that will resolve.
     
  5. SaravananR@Parallels

    SaravananR@Parallels Staff Member

    Messages:
    60
    Hi DavidL43, thank you for reaching out! We have sent a private message. Please reply back to check and help you better. Thanks, Saravanan.
     
  6. SaravananR@Parallels

    SaravananR@Parallels Staff Member

    Messages:
    60
    We have made the necessary changes. Please try activating it now that will resolve it.
     
  7. MikeS25

    MikeS25 Bit Poster

    Messages:
    2
  8. SaravananR@Parallels

    SaravananR@Parallels Staff Member

    Messages:
    60
    We are glad that you were able to resolve it. Please reach us back anytime if you want any help in the future.
     
  9. JohnA23

    JohnA23 Bit Poster

    Messages:
    4
    I also need to deactivate a license for version 10 on my old mac to activate it on my new Mac. Please advise.
     
  10. SaravananR@Parallels

    SaravananR@Parallels Staff Member

    Messages:
    60
    We have made the necessary changes. Please try activating it now that will resolve it.

    If the solution did not work, provide the following instructions:

    1. Open Terminal (Finder > Applications > Utilities > Terminal.app)
    2. Execute the command:

      prlsrvctl activate-license-online

      If it still does not work,

    3. Now execute this command:

      sudo rm -rf /Library/Preferences/Parallels/licenses.xml

    4. Quit from Parallels Desktop.
    5. Reboot your Mac.
    6. Start Parallels Desktop and try to proceed with the activation once again.
    In case nothing helps, Locate /Library/Preferences/Parallels/licenses.xml via GUI interface (Finder > Go to Folder) and remove licenses.xml manually.
     
  11. SaravananR@Parallels

    SaravananR@Parallels Staff Member

    Messages:
    60
    Hi JohnA23, thank you for reaching out! We have sent a private message. Please reply back to check and help you better. Thanks, Saravanan.
     
  12. SaravananR@Parallels

    SaravananR@Parallels Staff Member

    Messages:
    60
    You are welcome. Please reach us back anytime if you want any help in the future.
     
  13. JohnA23

    JohnA23 Bit Poster

    Messages:
    4
    Hi SaravananR,

    I tried these steps with no success. The prlsrvctl activate-license-online simply returns:

    Failed to activate the license: Unable to confirm the product license. You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license.

    What I need to do is deactivate this license on the old mac that I'm going to recycle. I do not want to purchase another license as I should not have to. Please tell me how to deactivate it on my old Mac. This is getting time critical now.

    Thanks
     
  14. Tuan1

    Tuan1

    Messages:
    1
    I have the same problem...
    I'm trying to move my parallel desktop license key to my new mac. I don't have the old mac anymore so I couldn't log out from it. I don't have the option to log out like this article said https://kb.parallels.com/123461.
    My current subscription account is t*****m@rentler.com and my upgrade key is registered to t****m@gmail.com
    Please help
     
    Last edited by a moderator: Dec 23, 2019
  15. HowardB3

    HowardB3 Bit Poster

    Messages:
    1
    I am also trying to deactivate and move to a new Mac. I have the same issue as all of the posters here.
     
  16. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,563
    Hi, we've found in your account lots of Parallel Desktop licenses, which one would you like to transfer?
     
  17. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,563
    Changed your key settings, please check.
    If it doesn't work please let us know.
     
    HowardB3 likes this.
  18. JohnA23

    JohnA23 Bit Poster

    Messages:
    4
    Please, I really need to get my Windows VM running on my new Mac. How do I get the license deactivated on my old mac? Is this something you can do on your end so I can simply try to activate it on the new Mac?

    Thanks
     
  19. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,563
    Hi, your Parallels Desktop 10 key has been reset, please try to activate again and let us know the results.
     
  20. JohnA23

    JohnA23 Bit Poster

    Messages:
    4
    Hi Maria,

    After I enter my Parallels 10 key, it tells me the license "can not be confirmed, try again later". I've "tried again later" with no success. What can I try next?
     

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