how to deactivate my Parallel Desktop license key and transfer to my new Mac

Discussion in 'Installation and Configuration' started by FabCafeT, Jan 17, 2017.

  1. TimmW1

    TimmW1 Bit Poster

    Messages:
    4
    Hi,

    I changed from a 2018 MBP to a 2020 MBP and can't reinstall parallels. If i try to use the license i got a message like the license was already activated on other mac. After deciding to activate only on this mac i got a message that this serial number is used for a other account. Could you help? I don't remind that i have a other account.
     
  2. TimmW1

    TimmW1 Bit Poster

    Messages:
    4
    Anyone who can help? I need parallels urgent. Thanks!
     
  3. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello, unfortunately we cannot find any key at your Parallels Account t.wosz****@gmail.com
    Did you use another email for the key registration?
     
  4. TimmW1

    TimmW1 Bit Poster

    Messages:
    4
    Hi Maria, i dont remember that, but it seems like that. Can i send you via PM the key?
     
  5. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Sure, please reply on mine PM with your key
     
  6. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    I've changed internal settings of your key. Please try to activate.
     
  7. TimmW1

    TimmW1 Bit Poster

    Messages:
    4
    Thanks Maria! It was my failure with a wrong email address. Thanks for the fast support. :)
     
    LesleyD and Maria@Parallels like this.
  8. RogerT2

    RogerT2 Bit Poster

    Messages:
    3
    I also wish to transfer my license for parallels from this old mac mini to the new one we got for our department.
     
  9. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello, unfortunately we didn't find any key at your Parallels Account rt**g@in****edia.net
    Please share your license key with us via the private message
     
  10. PavelL2

    PavelL2 Bit Poster

    Messages:
    2
    I have the same issues. I have parallels on another machine (for which the license successfully transferred some time back). I have upgraded to a new Mac and need to transfer the license again, but I don't get the button to transfer the license. All I get is to buy a new license or try for 14 days. No where I can see where is the button to transfer the license.
     
  11. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello Pavel, we've made some changes with your key, please restart your Mac and Parallels Desktop and check the issue.
     
  12. PavelL2

    PavelL2 Bit Poster

    Messages:
    2
    Still have the same issue. I dont get a choice to transfer. Screen Shot 2020-05-05 at 12.54.47 PM.png
     
  13. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Please share with me your key via the private message.
     
  14. SquoysterC

    SquoysterC Bit Poster

    Messages:
    2
    @Maria@Parallels I have the same issue. I cannot transfer my license to a new machine. I also cannot deactivate it on the old machine.

    Thanks.
     
  15. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello,
    we've reset your license key, please check the issue.
     
    SquoysterC likes this.
  16. SquoysterC

    SquoysterC Bit Poster

    Messages:
    2
    Thank you. That and the command line activation solved the problem. Much appreciated.
     
    satishG and Maria@Parallels like this.
  17. MannyR1

    MannyR1 Bit Poster

    Messages:
    2
    Hello I'm having the same issue where I can't use my key to activate parallels on my new Macbook. I don't see anywhere to transfer the activation code and I don't have access to my old Macbook. Please help
     
  18. DonnaDee

    DonnaDee Bit Poster

    Messages:
    2
    I had Parallels 13.0, but my Mac died, so I am trying to install on my new Mac Pro Tower. I need the 13 download. I have the activation code for the 13, but when I go to my account online at Parallels.com and log in, it only shows version 15 for download, which the old activation code won't work for it. How can I get this loaded onto my new computer? I will gladly upgrade to 15, but don't want to pay for a new version, since I had the 13 originally. Any ideas, tips, helps greatly appreciated.
     
  19. HarryS8

    HarryS8 Bit Poster

    Messages:
    1
    Hi, I am having also the problem: "You have reached the maximum number of activations available for your activation key." My last activation was on a computer where I signed out and uninstalled the software.
    The terminal command on the new computer:
    prlsrvctl activate-license-online
    returns:
    Failed to activate the license: Unable to confirm the product license. Please activate the product first.
    Which I can not of course
    Thanks in advance
     
  20. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    Your Parallels Desktop 11 key is reset. You can try to activate it again.
     

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