how to deactivate my Parallel Desktop license key and transfer to my new Mac

Discussion in 'Installation and Configuration' started by FabCafeT, Jan 17, 2017.

  1. KevinH22

    KevinH22 Bit Poster

    Messages:
    1
    Hello. I'm having the same problem as others here. I need to deactivate my old Parallels 10 key so I can activate it on my new computer but am having the same error message about maximum number of activations. Please advise. Thank you.
     
  2. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Please try to restart your Mac and check the issue once again.
     
  3. TyloS

    TyloS

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    1
    I have a problem of trying to put my activation key in and it says to connect the internet even though i already am, What do i do?
     
  4. Hi TyloS. Please follow the steps from this article and check if it works.
     
  5. lexuss1979.

    lexuss1979. Bit Poster

    Messages:
    1
    Hello, I migrated to a new mac and now have issue with activate licence.
    It says You have reached the maximum number of activations available for your activation key
    After some reading I try to deactivate my licence on old machine, but parallel desktop 10 has not menu point "Account & License" and i have no idea how to deactivate it.
    Help me, please
     
  6. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hi, helped.
    please check the activation.
     
  7. ArturZ1

    ArturZ1 Bit Poster

    Messages:
    3
    Hello Parallels-Team, like other users before, I tried to migrate our 2 Macs with parallels on it and now I have issue with the activate licence.
    It says You have reached the maximum number of activations available for your activation key.
    I also tried to deactivate the licences on our old machines, but parallel desktop 10 has no menu "Account & License" and I can´t deactivate them.
    Please reset our 2 parallel desktop 10 licenses so that we use them again. Thanks!
     
  8. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hi, we didn't find any key at your account artur.zi*****@ju***d-fo**cht.de
    could you please share your keys with us via the private message?
     
  9. ArturZ1

    ArturZ1 Bit Poster

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    3
    Where can I find the button to send a private message? Otherwise this may cause the problem: I just changed the mailadress to administrator@*****.de.
    Thanks.
     
  10. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Please reply on my message
     
  11. MarcusR4

    MarcusR4 Bit Poster

    Messages:
    2
    Hi there, same problem as others already brought up tried to deactivate my license on my old Mac to move to my new Mac, still denied to do so as I "have reached the maximum numbers of activations". Can you please help and reset this?

    Thanks, Marcus
     
  12. ArturZ1

    ArturZ1 Bit Poster

    Messages:
    3
    OK, I´ve replied end of last week.
     
  13. Hello MarcusR4. We have reset your license. Please try to activate now and it should work.
     
    MarcusR4 likes this.
  14. MarcusR4

    MarcusR4 Bit Poster

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    2
    Thank you Sathiya, it worked!
     
  15. SaravananR@Parallels

    SaravananR@Parallels Bit Poster

    Messages:
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    You are welcome. Please reach us back anytime if you want any help in the future. Thanks, Saravanan.
     
  16. bdodds

    bdodds Bit Poster

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    10
    Same issue as so many before me.... I'm moving from an old mac to a new one and get the You have reached the maximum numbers of activations message...
     
  17. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello, we've reset your Parallels Desktop 11 key, please check the issue.
     
  18. bdodds

    bdodds Bit Poster

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    10
    That did it. Thank You. :)
     
  19. bdodds

    bdodds Bit Poster

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    10
    But now I have a new problem. "Failed to open Parallels networking module."
     
  20. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Did you reinstall Parallels Tools?
     

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