Need to move license for parallels desktop 10 to new mac

Discussion in 'Installation and Configuration' started by ppobozy, Aug 7, 2017.

  1. VITIPON

    VITIPON

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    Hello, We have migrated our computer on a new one and we can't activate our PD 10. Can you help us ?
    Thanks.
     
  2. AJ@Parallels

    AJ@Parallels Staff Member

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    753
    Hello VITIPON, We have reset the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
     
  3. RicardoF4

    RicardoF4

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    1
    Hi Support.

    I've moved computers and I have no longer access to my previous version of Parallels desktop that I had installed.
    When I try to migrate my licence shows the message "unable to confirm the product licence. you have reached the maximum number of activations avaiable for your activation key. please purchase a new product licence.

    I've also tried the terminal command and gives me exactly the same message. can you please reset the activations?

    Thanks
     
  4. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,357
    Hi @RicardoF4 , We have made the necessary changes to your Parallels Desktop for Mac license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
     
  5. marcs10

    marcs10 Bit Poster

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    1
    Hi support,

    Unfortunately my laptop was stolen and need to install parallels on my new one. Please can you reset my license activation?
    Thank you
     
  6. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    753
    Hello marcs10, We have reset the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
     
  7. FerozC

    FerozC Bit Poster

    Messages:
    2
    :(Hi @AJ,

    firstly, amazing support from this team, 100% of the threads i've read have been resolved by you and your team.
    AJ, my mac was stolen about 4 weeks ago, i'm busy purchasing a new one. unfortunately, doing such, i can't afford to buy another parallels license. Is it perhaps possible to cancel parallels on that laptop and download and activate it on my new mac? please, you'll be saving me a lot of money.
     
  8. FerozC

    FerozC Bit Poster

    Messages:
    2
    :(Hi @AJ,

    firstly, amazing support from this team, 100% of the threads i've read have been resolved by you and your team.
    AJ, my mac was stolen about 4 weeks ago, i'm busy purchasing a new one. unfortunately, doing such, i can't afford to buy another parallels license. Is it perhaps possible to cancel parallels on that laptop and download and activate it on my new mac? please, you'll be saving me a lot of money
     
  9. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    753
    Hello FerozC, You have Parallels Desktop 12 for Mac, you can download it in your new Mac < www.parallels.com/directdownload/pd12 > and install it. You can also move the Windows virtual machine to your new Mac with all your files and programs ( refer to https://bit.ly/2jv3Hhz for assistance )
     
  10. JonathanA4

    JonathanA4 Bit Poster

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    1
    Hello,
    Like so many others I am attempting to activate parallels on a new computer. I no longer have access to the old computer. I tried the steps shown on https://kb.parallels.com/123958, but they do not work - I get the message "Unable to confirm the product license - You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license."
    Please deactivate my old license so I can activate on my new computer. Thank you.
     
  11. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    753
    Hello JonathanA4, We have reset the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
     
  12. RalfP1

    RalfP1 Bit Poster

    Messages:
    2
    Hello Paralles team, I moved my parallels 10 to a new machine. It won't let me use it, though. Can you please re-activate it for my new Mac, or send me the right key? Thanks, Ralf
     
  13. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,129
    Hello RalfP1. Please quit Parallels Desktop now. Then, open Terminal (from the Finder menu, navigate to Go -> Utilities -> Terminal), execute the command <><> prlsrvctl activate-license-online <><> inside the Terminal window, wait till the operation completes, close Terminal and re-attempt the activation.
     
  14. RalfP1

    RalfP1 Bit Poster

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    2
    Thanks, Hemnath, it worked ;-)
     
  15. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,129
    You are welcome! Please reach out again for any additional queries.
     
  16. HarshL

    HarshL Bit Poster

    Messages:
    2
    I sold my Mac and bought a new one but I get this message that I have reached activation limit. Can you please reset my license so I can install parallels on my new Mac.
     
  17. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    753
    Hello HarshL, We have reset the Parallels Desktop license key. kindly try to activate it.
     
  18. CodyA

    CodyA Bit Poster

    Messages:
    3
    having the same problem here to, removed from the other machine signed out and still cannot activate please help
     
  19. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,357
    Hi @CodyA , We have made the necessary changes to your Parallels Desktop for Mac license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >
     
  20. KennyT

    KennyT Bit Poster

    Messages:
    4
    EDIT: nevermind
     
    Last edited: Dec 6, 2018

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