Need to move license for parallels desktop 10 to new mac

Discussion in 'Installation and Configuration' started by ppobozy, Aug 7, 2017.

  1. GalinaS

    GalinaS Bit Poster

    Messages:
    1
    Hello, I'm also looking to move Parallels 10 to a new Mac Laptop. There is no option to deactivate the license on the old laptop, Terminal commands to deactivate it also aren't responding, and there is no option on the new machine to remove the old one and activate the new one.
     
  2. drewb1

    drewb1 Bit Poster

    Messages:
    2
    Trying to move to new machine and don't have access to old one. When I try "prlsrvctl activate-license-online" then I get "
    Failed to activate the license: Unable to confirm the product license. You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license."
     
  3. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,535
    Hi, your key has been reset, please check the activation issue.
     
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,535
    Hi, we've made necessary changes with your key, please try to activate it again and let us know how it works.
     
  5. drewb1

    drewb1 Bit Poster

    Messages:
    2
    That worked. Thanks!
     
    Maria@Parallels likes this.
  6. KennyT

    KennyT Bit Poster

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    Hi - I got a new computer and need to reset my key. Can you help with that so I can activate it on a different computer?

    Thanks
     
  7. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,109
    We have reset your Parallels Desktop 13 key. You can try to reactivate now.
     
  8. KennyT

    KennyT Bit Poster

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    7
    Having issues using the key. I tried quitting parallels and entering it in, also tried typing the command into terminal. Any ideas?

    Also, I have a key for parallels 13, and the "trial" that I'm trying to enter it into is version 14. Do I need to delete parallels and only install 13 then enter my key?
     
  9. KennyT

    KennyT Bit Poster

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    7
    Nvm got it thx.
     
    Maria@Parallels likes this.
  10. Blake2

    Blake2 Bit Poster

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    2
    Same, moved parallels 10 to a new Mac but can't find a way to deactivate the old key to activate on my new mac.
    Thanks
     
  11. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,535
    Hi, your key has been reset, please check the issue.
     
  12. Blake2

    Blake2 Bit Poster

    Messages:
    2
    Hello Maria,

    I am getting the same error telling me I have reached the maximum activations. I had removed Parallels from the old machine prior.

    Thanks
     
  13. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,535
    Please check your inbox
     
  14. Natthapon

    Natthapon Bit Poster

    Messages:
    2
    Hi, I try to move parallel 10 to new mac. It was no sign out function in the old one. I already deleted the parallel 10 in my old mac and empty the trash. But the new one still alert maximum number of activations. Please help.
     
  15. Abishek@Parallels

    Abishek@Parallels Staff Member

    Messages:
    32
    Hello @Natthapon We have sent you a Private Message please check your inbox and respond us back to check and assist you further.
     
  16. Natthapon

    Natthapon Bit Poster

    Messages:
    2
    Already replied.
     
  17. SaravananR@Parallels

    SaravananR@Parallels Staff Member

    Messages:
    56
    We have made the necessary changes. Please try activating it now that will work. If the issue persists, please follow the below steps to activate your Parallels Desktop 10 for Mac:

    1) Open Terminal (Finder --> Applications --> Utilities --> Terminal.app)

    2) Execute the command:

    prlsrvctl activate-license-online

    3) Start Parallels Desktop and try to proceed with the activation once again.
     
  18. ZIMZ

    ZIMZ Bit Poster

    Messages:
    71
    We are unable to find any license under the current email. Please provide us the license key or email in a private message to check.
    We are unable to find any license under the current email. Please provide us the license key or email in a private message to check.
     
  19. ZIMZ

    ZIMZ Bit Poster

    Messages:
    71
    How do get PD 10 running on my new laptop. When I enter the activation key on the new laptop it says it is already used on another computer. The original computer is now dead.
     
  20. ZIMZ

    ZIMZ Bit Poster

    Messages:
    71
    How do get PD 10 running on my new laptop. When I enter the activation key on the new laptop it says it is already used on another computer. The original computer is now dead.
     
    Last edited by a moderator: Sep 25, 2019

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