you have entered an upgrade key. Please confirm it with a key from the previous version

Discussion in 'Installation and Configuration' started by Igor Moreira, Jun 12, 2018.

  1. Bob30

    Bob30 Bit Poster

    Messages:
    6
    Thanks. What is the ETA? I am using a trial version on new Macbook, and it will expire soon. Possible to give a temporal license so I can continue use it now or refund for purchasing a new license?
     
  2. MohdA3

    MohdA3 Bit Poster

    Messages:
    1
    Hi I am facing the same issue. My trial version has expired and I decided to purchase the full version but the message "you have entered an upgraded key. Please confirm it with the key from the previous version" keeps popping up. I have one 1 key. Help me
     
  3. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, please help us with your purchased reference number to assist you further.
     
  4. alicea1

    alicea1 Bit Poster

    Messages:
    2
    Hello, I am having the same issue. Could you please refund me so I can buy a new key !
    Thank you
     
  5. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, please help us with your purchased reference number to assist you further.
     
  6. alicea1

    alicea1 Bit Poster

    Messages:
    2
    Problem Solved ! I have received refund.

    Thank you
     
  7. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, we are happy to assist you. Please reach us back for any further queries.
     
  8. Bob30

    Bob30 Bit Poster

    Messages:
    6
    It has been a while, we are still waiting. Instead of waiting indefinitely, can we get refund to purchase new license? Thanks.
     
  9. edenh

    edenh Bit Poster

    Messages:
    4
    无法成功激活,显示需要输入之前版本密钥进行确认,求救~
     
  10. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, is it your first-time purchase?
     
  11. edenh

    edenh Bit Poster

    Messages:
    4
    是的 第一次购买
     
  12. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, as a new user, you need to purchase the full version Parallels Desktop license key. Upgrade key only works, when you already have a previous version of Parallels Desktop. Kindly help us with your purchased reference number so that we can assist you with refund and you can purchase s full license.
     
  13. edenh

    edenh Bit Poster

    Messages:
    4
    你好 怎么办理退款
     
  14. edenh

    edenh Bit Poster

    Messages:
    4
    参考编号:329481692
     
  15. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, we initiated the refund for your wrong purchase on 4/11/2022. The amount will reflect in your account within 5-7 business days.
     
  16. EverO

    EverO Bit Poster

    Messages:
    2
    Hi, I have the same issue, please refund me, I'm going to buy a new full license key.
     
  17. McallenT@Parallels

    McallenT@Parallels Staff Member

    Messages:
    209
    Hello @EverO, Please provide the order reference number or the email address, so that we can assist you with the refund. Thanks, Parallels Team.
     
  18. JarodB

    JarodB

    Messages:
    1
    Hi, I as well have had the same issue and wish to get a refund if possible?
     
  19. EverO

    EverO Bit Poster

    Messages:
    2
    Sure, here is the reference number:
    cleverbridge reference number
    329864508
     
  20. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, please help us with your purchased reference number to assist you further.
     

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