you have entered an upgrade key. Please confirm it with a key from the previous version

Discussion in 'Licensing and Activation' started by Igor Moreira, Jun 12, 2018.

  1. CynthiaE2

    CynthiaE2 Bit poster

    Messages:
    1
    Hello ,I just bought an upgraded parallels version,I am a first time user,I believe I am meant to get the new license version,how do I get a refund so I can purchase the new license version
     
  2. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    386
    Hello,
    We have sent you a private message to request for additional information to proceed further with your request.
    Thank you.
     
  3. ning1

    ning1 Bit poster

    Messages:
    3
    I have a parallels 17 license and a 18 license,but I can't active it for my new Mac; can someone help me?
     

    Attached Files:

  4. 63366363S

    63366363S Bit poster

    Messages:
    1
    Hello, I am having the same issue I can't get pass the activation screen thank you
     

    Attached Files:

  5. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    187
    Hello,
    We have sent you a private message to request for additional information to proceed further with your request.
    Thank you.
     
  6. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    187
    Hello,
    We have sent you a private message to request for additional information to proceed further with your request.
    Thank you.
     
  7. EthanB4

    EthanB4 Bit poster

    Messages:
    1
    I just bought the upgraded version of Parallels because that's what it directed me to do from my trial version. It's asking me for a previous key which I don't have. This isn't funny. I don't have the money to be toyed around with. Fix this problem and make it clear that upgrade version doesn't mean upgrade from trial.
     
  8. JasonW32

    JasonW32 Bit poster

    Messages:
    3
    I have 4 machines and 4 licenses. I am trying to install parallels on one of my new macs and It is saying my keys are upgrade keys and asking for the original. I have a subscription to pay for these and am only using 4 devices. I have no physical keys as they were all purchased online. Please PM me so I can get the licenses unlocked.
     
  9. JasonW32

    JasonW32 Bit poster

    Messages:
    3
     
  10. RosyC1

    RosyC1 Bit poster

    Messages:
    1
    Please check the following tips:
    • Check the permissions on your Parallels Desktop preferences file.
    • Restart your Mac.
    • Uninstall and reinstall Parallels Desktop.
    If you are still having trouble, then please contact Parallels support for help.
     
  11. JasonW32

    JasonW32 Bit poster

    Messages:
    3
    Hi there.
    I have tried the above with no success. I have four licences but still only able to use two.
     
  12. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    187
    Hello,
    We have sent you a private message to request for additional information to proceed further with your request.
    Thank you.
     
  13. AdeT1

    AdeT1 Bit poster

    Messages:
    1
    Hi there.
    I have same issue, bought the upgrade version and I dont know where is previous version key. I dont know how to do it, can you refund it please. Thank you!
     
  14. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    166
    Hello,
    Kindly check your personal message.
    Regards,
     

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