you have entered an upgrade key. Please confirm it with a key from the previous version

Discussion in 'Licensing and Activation' started by Igor Moreira, Jun 12, 2018.

  1. CynthiaE2

    CynthiaE2 Bit poster

    Messages:
    1
    Hello ,I just bought an upgraded parallels version,I am a first time user,I believe I am meant to get the new license version,how do I get a refund so I can purchase the new license version
     
  2. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    572
    Hello,
    We have sent you a private message to request for additional information to proceed further with your request.
    Thank you.
     
  3. ning1

    ning1 Bit poster

    Messages:
    3
    I have a parallels 17 license and a 18 license,but I can't active it for my new Mac; can someone help me?
     

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  4. 63366363S

    63366363S Bit poster

    Messages:
    1
    Hello, I am having the same issue I can't get pass the activation screen thank you
     

    Attached Files:

  5. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    458
    Hello,
    We have sent you a private message to request for additional information to proceed further with your request.
    Thank you.
     
  6. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    458
    Hello,
    We have sent you a private message to request for additional information to proceed further with your request.
    Thank you.
     
  7. EthanB4

    EthanB4 Bit poster

    Messages:
    1
    I just bought the upgraded version of Parallels because that's what it directed me to do from my trial version. It's asking me for a previous key which I don't have. This isn't funny. I don't have the money to be toyed around with. Fix this problem and make it clear that upgrade version doesn't mean upgrade from trial.
     
  8. JasonW32

    JasonW32 Bit poster

    Messages:
    3
    I have 4 machines and 4 licenses. I am trying to install parallels on one of my new macs and It is saying my keys are upgrade keys and asking for the original. I have a subscription to pay for these and am only using 4 devices. I have no physical keys as they were all purchased online. Please PM me so I can get the licenses unlocked.
     
  9. JasonW32

    JasonW32 Bit poster

    Messages:
    3
     
  10. RosyC1

    RosyC1 Bit poster

    Messages:
    1
    Please check the following tips:
    • Check the permissions on your Parallels Desktop preferences file.
    • Restart your Mac.
    • Uninstall and reinstall Parallels Desktop.
    If you are still having trouble, then please contact Parallels support for help.
     
  11. JasonW32

    JasonW32 Bit poster

    Messages:
    3
    Hi there.
    I have tried the above with no success. I have four licences but still only able to use two.
     
  12. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    458
    Hello,
    We have sent you a private message to request for additional information to proceed further with your request.
    Thank you.
     
  13. AdeT1

    AdeT1 Bit poster

    Messages:
    1
    Hi there.
    I have same issue, bought the upgrade version and I dont know where is previous version key. I dont know how to do it, can you refund it please. Thank you!
     
  14. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    312
    Hello,
    Kindly check your personal message.
    Regards,
     
  15. AndrejA

    AndrejA

    Messages:
    1
    I can't transfer the license to a new computer. It asks for the old license, I enter all that I bought, none of them fit. What's the problem?
    I had 3 more licenses purchased before this 4, so do I have to have the latest one to upgrade?

    I see the problem has been going on for years, was it not possible to solve the problem so that when you upgrade you have to enter the last key?
     
  16. yury3

    yury3 Bit poster

    Messages:
    2
    you have entered an upgraded key. Please confirm it with the key from the previous version" requeste my previous key that I put and receive always the message "The product key of a previous version of Parallels Desktop has been not accepted on the license server". How can I validate it?
     
  17. yury3

    yury3 Bit poster

    Messages:
    2
    can you refund me please
    I have same issue with validation , purchased the upgrade version and I don't know where is previous version key.
     
  18. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    124
    Hello,
    We have sent you a private message to request for additional information to proceed further with your request.
    Thank you.
     
  19. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    124
    Hello,
    We have sent you a private message to request for additional information to proceed further with your request.
    Thank you.
     
  20. AbdulhameedA

    AbdulhameedA Bit poster

    Messages:
    1
    Hey, So I just finished my trail, And When I bought a key today it says,
    you have entered an upgrade key. Please confirm it with a key from the previous version
    And Im confused because I never bought a key in the previous version.
     

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