you have entered an upgrade key. Please confirm it with a key from the previous version

Hello ,I just bought an upgraded parallels version,I am a first time user,I believe I am meant to get the new license version,how do I get a refund so I can purchase the new license version

 

I have a parallels 17 license and a 18 license，but I can't active it for my new Mac; can someone help me?

 

Hello, I am having the same issue I can't get pass the activation screen thank you

 

I just bought the upgraded version of Parallels because that's what it directed me to do from my trial version. It's asking me for a previous key which I don't have. This isn't funny. I don't have the money to be toyed around with. Fix this problem and make it clear that upgrade version doesn't mean upgrade from trial.

 

I have 4 machines and 4 licenses. I am trying to install parallels on one of my new macs and It is saying my keys are upgrade keys and asking for the original. I have a subscription to pay for these and am only using 4 devices. I have no physical keys as they were all purchased online. Please PM me so I can get the licenses unlocked.

 

Please check the following tips:

• Check the permissions on your Parallels Desktop preferences file.
• Restart your Mac.
• Uninstall and reinstall Parallels Desktop.

If you are still having trouble, then please contact Parallels support for help.

 

Hi there.
I have tried the above with no success. I have four licences but still only able to use two.

 

Hi there.
I have same issue, bought the upgrade version and I dont know where is previous version key. I dont know how to do it, can you refund it please. Thank you!