you have entered an upgrade key. Please confirm it with a key from the previous version

Discussion in 'Licensing and Activation' started by Igor Moreira, Jun 12, 2018.

  1. Bhargava

    Bhargava Bit poster

    Messages:
    409
    Hello, we have sent you a private message. Please provide us with the payment reference number of the Parallels Desktop for Mac license key so that we can initiate the refund for your Parallels Desktop for Mac. Thanks.
     
  2. AnonymousP

    AnonymousP Bit poster

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    1
    I have purchased parallel but it is asking for previous key.I am guessing this is due to me purchasing the upgrade version rather than the full version. Please refund my money and I will purchase the full version separately.
     
  3. Bhargava

    Bhargava Bit poster

    Messages:
    409
    Hello, we have sent you a private message. Please provide us with the payment reference number of the Parallels Desktop for Mac license key so that we can initiate the refund for your Parallels Desktop for Mac. Thanks.
     
  4. KenHweeT

    KenHweeT Bit poster

    Messages:
    1
    I am also having activation problems. I purchased the latest version v18 as an upgrade. I have earlier versions, including the very first version of parallels from 2006, bought directly from parallels.com. However, the key format has changed over the years. The current format is 5 sets of 6 alphanumeric. The 2006 licence key was a shorter key (5 sets of 5 alphanumeric). The activation dialogue box simply does not accept the 2006 licence key. The 2006 key is valid and worked on my old Macbook from 2006. Please help.
     
  5. Nazeemabanu@P

    Nazeemabanu@P Moderator

    Messages:
    196
    Hello @KenHweeT , we have sent you a DM, please check and share the details to assist you further. thanks.
     
  6. parneetsingh

    parneetsingh Bit poster

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    1
    same
     
  7. MarioV6

    MarioV6 Bit poster

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    1
    hello I need help I think I have installed the wrong type and haveing the same issue please refund me
     
  8. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    290
    Hello @MarioV6,
    Please check your private message.
    Regards,
     
  9. inchh

    inchh Bit poster

    Messages:
    2
    Hi, I have had the same issue as Jerry10. I just purchased parallels 14 but i cant get past the activation screen as it keeps asking for a previous activation key which I don't have. I think I may need a refund, Please help.
     
  10. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    290
    Hello @inchh,
    Please check your personal message.
    Regards,
     
  11. inchh

    inchh Bit poster

    Messages:
    2
    I have purchased parallel but it is asking for previous key.I am guessing this is due to me purchasing the upgrade version rather than the full version.
    teatv

    download apk
     
  12. Aydaskhan Asochakov

    Aydaskhan Asochakov Staff Member

    Messages:
    177
    Greetings,
    Indeed. As my colleague mentioned, kindly check your personal messages to proceed.
    Thank you!
     
  13. CodyM3

    CodyM3 Bit poster

    Messages:
    1
    i have purchased the upgrade version instead of the full version. can i please get a refund so i can purchase the full version please?
    thanks Cody
     
  14. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    290
    Hello @CodyM3
    We have processed a refund.
    Regards
     
  15. TomM35

    TomM35 Bit poster

    Messages:
    1
    My old key is not being recognized as valid to activate the upgrade I just purchased. It's too short.
     
  16. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    290
    Hello @TomM35
    Kindly check your personal message.
    Regards,
     
  17. Thomas42

    Thomas42 Bit poster

    Messages:
    1
    Hello I bought the wrong product upgrade not full can I get a refund?
     
  18. IgnatiusA

    IgnatiusA Bit poster

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    2
    I just have bought a update version 18 as suggested in my software but when i will put the key i have received the message "you have entered an upgraded key. Please confirm it with the key from the previous version" requeste my previous key that I put and receive always the message "The product key of a previous version of Parallels Desktop has been not accepted on the license server". How can I validate it?
     
  19. IgnatiusA

    IgnatiusA Bit poster

    Messages:
    2
    Hi, I have had the same issue as Jerry10. I just purchased parallels 18 but i cant get past the activation screen as it keeps asking for a previous activation key which I don't have. I think I may need a refund, Please help.
     
  20. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    381
    H
    Hello Ignatius,
    Thank you for contacting Parallels Support
    The purchase has already been refunded.
    Thanks
     

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