you have entered an upgrade key. Please confirm it with a key from the previous version

Discussion in 'Licensing and Activation' started by Igor Moreira, Jun 12, 2018.

  1. TonyM9

    TonyM9 Bit poster

    Messages:
    1
    I got the same issue with my key, I was asked: "
    you have entered an upgrade key. Please confirm it with a key from the previous version
    "
     
  2. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    314
    Hello,
    Kindly check your personal message.
    Regards,
     
  3. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    314
    Hello @TonyM9 ,
    Kindly check your personal message.
    Regards,
     
  4. HanheeJ

    HanheeJ Bit poster

    Messages:
    1
    help me I lost my previous license key. I cannot find previous key. I think I deleted the email having previous key. I have only upgrade key. please help me
     
  5. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    573
    Hello,
    We have sent you a private message on the Parallels Forum Platform with the appropriate instructions to activate your Parallels Desktop upgrade key.
    Thank you.
     
    HanheeJ likes this.
  6. AlgoScalp

    AlgoScalp

    Messages:
    1
    I just bought it for 69 EUR and have the same issue. What to do ?

    Thank You
     
  7. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    573
    Hello,
    We have sent you a private message to request for additional information to proceed further with your request.
    Thank you.
     
  8. AlessioF3

    AlessioF3 Bit poster

    Messages:
    2
    Hi, I purchased the parallels 19 update on 11/23/2023. I'm trying to install it but it asks me for the activation key from previous versions. I try to insert the activation keys of the 17-16-15 versions that I purchased in previous years but it gives me this error "The product key of a previous version of Parallels Desktop was not accepted on the license server". How can I validate it?
     
  9. AlessioF3

    AlessioF3 Bit poster

    Messages:
    2
    Please can someone help me? I have to work! :(
     
  10. HK_7

    HK_7 Bit poster

    Messages:
    1
    I have a same issue. I have bought a permanent licence key for Parallesl Desktop 17 for Mac and 18 for Mac. When upgraded 17 to 18 and entered a permanance license key 18 for Mac, prompted to enter the revious license key and enteted a pernament license 17, but it is said that "the license key isn"t authorized by the nlicense server". Why because I have ented a permanent license key 17 that I have bought. I have reported this issue for Paralles Support team (Ticket ID: 4507524), but No response for longer than two weeks yet. Parallels requires me to purchase a new license key. It seems Parallels is a scam company and their support teasm doesn Not work at all. Please refund fee for Parallels Desktop 18 for Mac immediately.
     
  11. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    573
    Hello,
    Please note that we have reset your confirmation keys. Kindly try activating your Parallels Desktop 19 Upgrade License again.
    You may use your Parallels Desktop 15 key as confirmation.
    Thank you.
     
  12. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    573
    Hello,
    Apologies for the delay in response.
    Please note that we have reset your Parallels Desktop 17 confirmation key. You can use it to activate your Parallels Desktop 18 upgrade key.
    We have sent you an email through the ticket as well.
    Thank you.
     
  13. brookt

    brookt

    Messages:
    1
  14. IlpoJ

    IlpoJ

    Messages:
    1
    I too have same issue, cannot activate subscription since I don't have an upgrade key...
     
  15. NaqibS

    NaqibS

    Messages:
    2
    Help! I have the same issue
     
  16. NaqibS

    NaqibS

    Messages:
    2
    How can I request for a refund? seems that i got the upgraded one, but I have bought the full one now
     
  17. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    341
    Hi Naqib,

    Please be informed that your refund request has been submitted for processing. Refunds take five to seven business days to appear on your account.
     
  18. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    470
    Hello,

    Please send us screenshot of the error message.

    We can see that your subscription is currently activated on a machine with macOS 14.3(23D56). The last contact with our servers was on 30/01/2024.

    Do you wish to remove the license from the machine?

    Do you still need assistance on this issue?

    Thanks
     
  19. JacksonS4

    JacksonS4

    Messages:
    1
    I have just purchased this key and I do not have a previous version of Parallels? I think I need a refund.
     
  20. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    341
    Hi JacksonS4,

    A refund has been processed.
     

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