Macbook doesn't wake up

Discussion in 'Windows Virtual Machine' started by Vigouroux, Oct 29, 2015.

  1. Vigouroux

    Vigouroux Bit poster

    Messages:
    7
    Hello
    Since the upgrade to El Capitan and Parallels 11, I've had a recurring problem when trying to wake up my macbook.
    When I open the screen, I sometimes have a blank screen, or a login screen with no possibility of typing the password.
    I'm not sure, but I suspect a problem with the interaction between Windows, parallels and El Capitan.
    Has anyone experienced that?

    Thanks in advance
    Laurent
     
  2. GeneM1

    GeneM1 Junior Member

    Messages:
    12
    Here are some of the many threads that deal with the "Mac hangs after sleep" problem class.

    Date Created Last Updated URL
    04/23/2010 04/23/2010 https://forum.parallels.com/threads/macbook-pro-hangs-with-led-cinema-display.101110/
    06/29/2010 08/25/2010 https://forum.parallels.com/threads/shut-lid-how-to-properly-prevent-hangs-crashes.102615/
    11/27/2011 01/18/2012 https://forum.parallels.com/threads/osx-lion-parallels-7-hang-on-resume-from-sleep.209001/
    11/03/2014 12/22/2014 https://forum.parallels.com/threads...-host-after-mac-display-goes-to-sleep.327075/
    05/28/2015 05/30/2015 https://forum.parallels.com/threads/macbook-pro-wont-wake-from-sleep-if-parallels-is-running.328581/
    07/21/2015 07/22/2015 https://forum.parallels.com/threads...g-windows-8-1-in-parallels-desktop-10.328918/
    08/01/2014 09/21/2015 https://forum.parallels.com/threads/mac-freezes-after-some-time-parallels-9.311768/
    10/06/2015 10/11/2015 https://forum.parallels.com/threads...etting-out-of-sleep-mode-running-pd11.330011/
    10/29/2015 10/29/2015 https://forum.parallels.com/threads/macbook-doesnt-wake-up.330259/
    11/22/2015 11/22/2015 https://forum.parallels.com/threads/mac-hangs-after-going-to-sleep-with-parallels-open.330515/
    11/19/2014 12/14/2015 https://forum.parallels.com/threads/yosemite-mbp-not-able-to-wake-from-sleep.327257/


    In the last thread (327257), Parallels Support acknowledged the problem and said their development team was working on a fix for Parallels Desktop 10.

    That was March 4, 2015, But I have not yet seen any clear explanation of the problem(s), promise of when it(they) would be fixed, or whether there exists a proven workaround (other than suspending the VM before putting the Mac to sleep)
     
  3. ManojK@Parallels

    ManojK@Parallels Parallels Support

    Messages:
    367
    This issue can occur due to various reasons. Please reply your problem report ID as per this article so that we can assist you further.
     
  4. Vigouroux

    Vigouroux Bit poster

    Messages:
    7
    Hello
    Thanks for your answers.
    Looks like the problem has disappeared. There have been several windows updates in the meantime.
    What I observe is that sometimes when I wake up the mac, the windows virtual machine was in standby. I just click on connect and it starts. I'm wondering if this is the scenario that used to fail in the past.
    All the best
    Laurent
     
  5. GeneM1

    GeneM1 Junior Member

    Messages:
    12
  6. ManojK@Parallels

    ManojK@Parallels Parallels Support

    Messages:
    367
    We believe we need to have a remote session so that we can assist you accordingly. To do so, contact us in our tollfree number: +1 888-811-2489
     

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