crash

  1. J

    Boot crash on screen resolution change

    I've had this problem repeatedly with a large Big Sur VM, running under Parallels Desktop 17.1.0; after a crash on the base Big Sur machine, the VM then gets halfway through the boot process and fails, returning to the start-button screen. Each time I've had to try going back to an old...
  2. I

    Ubuntu 20.04 Crashing on Boot

    Crash submission 387860639. Using Apple M1 Pro with Parallels 17.1.1. Ubuntu 20.04 guest VM is crashing on boot after upgrading packages (or even just installing git). Previous snapshot (before upgrade) is NOT crashing for some reason. Found some threads that suggested this was due to CD...
  3. U

    Connecting Android via USB crashes Mac M1

    Dear all, I am running Parallels 17.1.1 on a MB Air (MacOS 12.1, 16GB RAM). Whenever I tried to connect my Android phone (Samsung S21 Ultra, Android 12) via USB / MTP to either of the VMs (Windows 11 ARM, Ubuntu 20.04 ARM), this crashes the entire MacBook. Has anyone experienced something...
  4. T

    Microsoft Access 365 Crashes On Launch

    I have a Intel MacBook Pro and a M1 Mac mini; both with Office 365. The MacBook Pro can easily use a standard (64-bit) version of Windows 10. The Mac mini requires the ARM edition of Windows 11. (If I had the ISO, I would absolutely use Windows 10.) Following recent updates, the MacBook...
  5. C

    AutoCAD 2022 - Random Crashes

    Hello All! I am running AutoCAD 2022 (x86/64) on Windows 11 (build 22504 and 22200) for ARM. So far all seems to be working but I am getting hard crashes. They occur about 2-3 times per day mostly when the program is idle or the graphics system is changed. Going to or from Coherence or...
  6. M

    Core Audio Driver causes macOS Monterey to crash

    I was asked to install a new driver when I attempted to use Screen Recorder widget for the first time with default system audio output as sound source. I started seeing a new process called "Core Audio Driver (ParallelsToolboxAudio.driver)" in the Activity Monitor. Two things started happening...
  7. M

    Random crashes when running Big Sur on Big Sur

    Hi guys Following is my host OS configuration - Big sur 11.6.1, iMac (2014), 32 gb 1600 Mhz DDR3 Parallels eval v17.1.0 (51516) I have 2 Big Sur guest instances with the following parallels settings - CPU 2 processors, 10 GB RAM, Apple hypervisor with adaptive hypervisor checked No boot...
  8. E

    Recurring crashes in the game Control

    Even in the latest version of Parallels, I'm having issues with the game Control. The game installs and loads without issues, and plays fairly fluidly with very low settings. However when engaging foes in pitched battles, the game frequently crashes. Here's an example: Are there any settings I...
  9. J

    prl_client_app crashes and reboot frequently Mac Pro server

    We upload a lot of reports of this type of error, the last one 380691343. We have MAcPro7.1 with BigSure and some catalina and big sure virtual machines with parallels for desktop 17.0.1 for Mac. We have the error and unexpected reboot of the host server when we start some virtual machine I...
  10. A

    Parallels goes black and requires reset to get back to normal after a few minutes of inactivity

    I have noticed recently that when using one of my programs (Altium Designer) if I am inactive for 5 minutes or so, parallels will exit coherence and just be a black screen and I can't do anything until I reset the virtual machine. While it is on the black screen, Parallels reports 100% cpu usage...
  11. B

    Single-stepping in windbg always crashes the Windows ARM64 VM

    With Parallels 16.5.0, single-stepping in windbg always crashes the Windows ARM64 VM. To repro, simply install a windows VM, and a Windows SDK. Then, use windbg to debug notepad.exe for example, and observe the crash with KMODE_EXCEPTION_NOT_HANDLED (1e).
  12. B

    Single-stepping an instruction in windbg always crashes the Windows VM

    Windows ARM64 VMs running in Parallels 16.5.0 always crashes with KMODE_EXCEPTION_NOT_HANDLED (1e) when I single-step an instruction in windbg. Please consider prioritizing a fix for this issue.
  13. A

    Accessing Camera crashes Parallels Desktop

    I have been trying for about a week now to get my MacOS Guest VM working with Parallels Desktop and have finally narrowed down the issue but do not know how to resolve it. Symptoms: When opening any app that uses the camera like Zoom or Photo Booth, the Parallels Desktop app will crash (on the...
  14. Y

    VM stops responding and causes excessive CPU usage after running in the background

    I have a Virtual Machine running Windows 10 which stops responding after I let it sit in the background for 15-45min. It goes on to use 100-200% of my Mac CPU. The increased fan spin makes me aware it happened again. Sometimes this can be resolved when pausing the VM and resuming it again. Most...
  15. N

    Deepin desktop is crashing Parallels VM with acceleration enabled

    I have Arch Linux VM running latest Parallels 16.1.1 and Parallels Tools with 3D acceleration enabled. I am wanted to use Deepin Desktop Environment via Arch deepin package but after short while after I log in it crashes whole Parallels VM with: Then I am presented to Technical Data Report...
  16. K

    viber & hiri makes ubuntu desktop crash (snaps)

    Hi, I've noticed this initially a couple of weeks ago when I installed viber via a snap. When I started it, the whole ubuntu desktop crashed. I then installed viber via the deb and it works fine. The other day I tried installing hiri via snap and same, desktop crashes when I start it. In fact...
  17. R

    Parallels Toolbox v4.0.1 crashes every day

    Will Parallels Desktop run without the Toolbox? This version crashes on me every.single.day and really messes up my Windows installation. I never use the Toolbox, so I wouldn't miss it if I can uninstall it. If I can't uninstall it, can I go back to the previous version? I've been submitting...
  18. P

    Back screen and errors at launch - Star Trek Bridge Commander

    Hello, I've recently decided to give Start Trek Bridge Commander another go after many years (now installed on Windows 10). However when I start the .exe the screen goes black (it does change the resolution) and I get a bunch of error messages telling me that these files are missing...
  19. R

    WARNING: Upgrade from PD 15 to 16 can crash your Mac like it did to my MBP

    Some days ago I upgraded PD 15 on my MBP mid 2012, High Sierra (10.13.6) to 16. The upgrade process failed. To check the issue, I didn't have time. What I didn't realized because of business time constraints: PD didn't work at all anymore! Some days later I realized that my encrypted folders...
  20. M

    NProtect GamegGuard -- NP1013

    Is there a compatibility issue with NProtect GameGuard? I'm trying to play Phantasy Star Online 2 from the Microsoft Store, but it's anti-cheat protection keeps firing off, throwing NP1013 (Basic Explanation: An application or service is conflicting with the GameGuard protection, or GameGuard...
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