support

What is the process of accessing support? 1. I am logged in and have gone to the following URL: https://www.parallels.com/support/ to attempt to connect. 2. From there, I select "log in" despite already being logged in and am routed to https://my.parallels.com/support/. 3. At this point, I...

I have ever seen from any company who charges a premium price for their products. Why do I have to sign up for facebook or twitter, or this forum, to even be able to ask a question? It is astounding you take so much money for your products and don;t offer email or telephone support.

Ive had a problem, my trial ran out and I want to uninstall Parallel Desktops unfortunately I cannot launch the machine and shut it down and neither do i have a "Parallels" folder in my documents. I am seeking immidiate help! Please I beg you!

Hello. Whenever I am playing a game through Parallels that has a camera-lock feature (where the mouse is in the center of the screen and you drag to move) the mouse continues to move in the background, and ends up stopping all movement when it hits an edge. This severely limits how much the...

Subject says it all. I work in IT and wipe and reload my systems constantly which I have many of. Now I can't activate any of the 3 licenses I am paying for and there is no official support avenue given when I go to support under my account other than Twitter that isnt' responded to or One on...

Hi. I recently did a post that my caps lock wasn't working in one of my games in windows 11, middle click too. I set a middle click shortcut in the parallels desktop menu and it worked perfectly now! So I was wondering, caps lock is probably not configured then. So is there a keyboard shortcuts...

Hi all. So recently I set up windows 11 to be for gaming with mouse and keyboard optimized for gaming and everything. But in the game spiderman 3 pc, one of the combos is caps lock+left click. It doesn't work. However the caps lock button works in edge and everything else but not the game. it...

i just ordered a new MacBook pro m1x 1) i ordered the 32gb ram configuration because the 64 gb ram machines won't arrive til december. is that a mistake - do i need 64 mb ram? i only run one windows program, tradestation, but that program can have 200 charts open at the same time. i can cancel...

I just upgraded to v17 for Mac (using it on Big Sur OS environment v11.5.2), where it failed to access and install Parallels Toolbox (spinning window of death) on my VM Windows 10, but worked fine to install the Parallels Toolbox app and subsequently the updated VM on my VM of MacOS. What are...

I've been trying this for weeks. Multiple games I try to run either via Steam or the Xbox app do not work on the M1. Unfortunately, Steam support is not very responsive. Does anyone have any suggestions? Thanks in advance!

Hello, Is Parallels support always as unresponsive as it has been now for me? I have this issue with the activation key and of the available support options I have used Facebook Messenger and Twitter but got no response? The next option is this but I think this should be handled by Parallels. My...

Hello, I'm trying to download the videos from these sites: https://kitchener.ctvnews.ca/video?clipId=2115515&jwsource=cl https://kitchener.ctvnews.ca/stronger-together-making-a-difference-during-the-covid-19-pandemic-1.5234897...

When I try to renew my parallels toolbox subscription it doesn't work and also wont allow me to raise a ticket to get support from support centre. I am completely at a loss on what to do ?

Hello. I am kindly requesting that all of the registered activations, related to my Parallels 10 license be deleted/refreshed/purged. The license is attached to the email on this account. I have not used the license in several years & no longer have access to the machines that they were...

Hello, Can someone please assist me? I am having trouble getting Parallels to access my Mac folders. After I install Parallels an error message pops up saying " Network Error: Windows cannot access \\Mac\Home\Desktop - You do not have permissions to access \\Mac\Home\Desktop. Contact your...

Hi my name is Brian and I am a new hire at my company. We have a subscription for a year but the person whose name under that subscription has left the company. How can I contact support to get assistance with this? I have the invoice and reference number for the order if that is enough to proof.

Hi, everyone! Let me start by clarifying that I am not talking about specific applications inside of the VM. No traffic for the VM itself appears in the Mac Activity Monitor. For example, when I watch a YouTube video inside of the Windows 10 VM, I can see the network usage spike in the VM's...

Let me start by saying Parallels seems the better option for VM, and I was a user many years ago with mixed results but decided to give another go especially as I have just gotten rid of my old tired W10 laptop so PD15 looks perfect. I'm using a iMac i5 16GB RAM, SSD, etc. 10.13.6 all running...

I have a support issue and need to speak to someone at Parallels, but as we are a business, we don't have a twitter or facebook I can use to contact them with, as our support requests and communications need to be auditable (hence why we have email). Who can I email to get support, like an...

Hi there, I installed Skyrim in my Parallels 14 VM, and after installing some mods it said 'd3dx9_43.dll' is missing at game startup and crashed. I saw that this was a common problem with the game / mods itself and the solution was to download the d3dx9_43.dll (Microsoft DirectX 9.0c) from the...